My experience as a first time home buyer was absolutely wonderful! No matter when I had questions, Jake McQuitty took care of us. Regardless of the complexity. He not only gave us answers but never wasted an opportunity to educate my wife and I on the home buying process and requirements. We kept the questions coming and he was patient enough to walk us through every step of the process. We are a military family and had to be uprooted and in a home in 30 days. My wife and I went from choosing a home to being clear to close in under 12 days and all of the credit goes to Jake and his rapid assistance. There is no way we make it to closing day without his guidance.
Veterans United Rocks!!!
My first experience with VU was phenomenal. My second loan experience with them was a bit of a let down. They charged me fees on things that I don't think they should have. All of the small fees add up. When someone is buying a home, they need to save as much as possible. There are way too many unnecessary fees, perhaps VU could downsize its unnecessary personnel and programs, and that would allow it to cut out some of the fees.
Response from Veterans United
Hi Clint,
It means a lot to hear that your first experience with us was phenomenal, which makes it even more disappointing to learn that your second loan did not live up to that standard. I understand how frustrating it can feel when costs add up, especially when you’re trying to be as financially prepared as possible during a home purchase.
Concerns about fees are important. You should always feel clear about what you’re being charged for and why. While many costs in a mortgage transaction are standard or third-party related, that does not lessen the impact they have on you. If anything felt unnecessary or insufficiently explained, that’s something I would want to review.
I’d appreciate the opportunity to take a closer look at your loan details and walk through your concerns with you directly. When you’re ready, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Stay calm and just let the process work it will be over sooner than you think
From my first phone call through closing, my team was courteous, professional, very timely and always trying their best to fulfill my needs. They succeeded 100%! I would highly recommend this team and this company to anyone. They were the best!
Ryan Stoll and Kyle Walker were my team through this loan process and we couldn’t have had a better team!! Veterans United was definitely the way to go!
A Huge thanks to Ryan and Kyle!
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Everyone was super helpful and answered all my questions and concerns
So glad to work with Veterans United. You've given us our forever-home.
My loan officer was outstanding. Very satisfied with the experience.
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I would definitely recommend Veterans United to any Vet. Aaron and team did a phenomenal job!
Veterans United handled my initial home loan and also took care of my interest rate reduction loan refinancing. The entire team is professional and makes the entire home buying and refinancing processes as easy as possible. The Veterans United portal/app is also very easy to use as well. I would definitely use them again and recommend them highly to any veterans looking to buy or refinance their homes.
Absolutely love working with the people from Vetrans united. Other companies wouldn’t do anything without certain papers and they accepted it and helped pit
I am a disabled Veteran.my team at VU made my first time home loan so easy, stress free, and kept me notified on all aspects of the process.
We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!
Jeff was amazing !
As first-time homebuyers, the process can feel a bit intimidating — but working with Veterans United made all the difference. Anne and the entire Veterans United team were with us every step of the way. They answered every question we had, no matter how big or small, and made sure we felt confident throughout the entire process.They even helped us find the best insurance, and their concierge service is truly top of the line — assisting with all the little details that come with moving to a new location.Without a doubt, choosing Veterans United was 100% the best decision we made. We are so grateful for their guidance, professionalism, and support!
