Everyone at Veterans United was wonderful! They moved everything along very smoothly and were always available to answer my many questions.
In a time in history and country where daily news shows only constant turmoil and death seemingly to be near imploding in America, Veterans United and its team member hold that torch of hope lighting the way and helping those that sacrificed so much overseas only to return to face battling for already deserved and earned benefits. VU is the real deal!!God Bless Veterans United!!Semper FiAndrew Westbrook
Andy Strubel and Jack Thornburg were both great to work with throughout my home loan process. Andy was very communicative and promised a smooth close and delivered on it. Jack made sure everything stayed organized and on track behind the scenes. The entire process was smooth from start to finish, and I really appreciated their clear communication and support every step of the way.
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Bailey and her team are literally the BEST. If you need someone to fight for you and have your best interest in mind, ask for Bailey.
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
We were very blessed to have Taylyn Williams and Jake Tecklenberg to handle the financial aspects of our Home Buying Process. Taylyn let me know during our first conversation that we were in good hands, and we absolutely were. Taylyn and Jake made our experience Stress Free, and explained everything for us. Just an excellent Finance Team!
We also cannot say enough about how excellent our Real Estate Agent Karen Black was. Karen kept us informed, and made sure that everything was completed in a timely manner, just a constant and positive agent that went well above the call of duty to help us realize our dream.
Our Concierge Megan was also instrumental in making sure our overall experience went smoothly. Megan was always upbeat, and showed much interest in Myself and Deborah as not just Clients, but as people. Lastly, we had a wonderful visit with our Notary Karis Camacho as she patiently guided us through the final paperwork signatures during Closing. Just an overall great team to work with, and I would highly recommend Veterans United to my fellow Veterans looking to buy a house, and have a stress-free experience.
Flawless
Always available, always moving the ball forward and always with a professional demeanor.
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Martin did an amazing job with our refinance and with our purchase last year! We will use his services again when we sell our house and purchase in roughly 5 years as well!
My team made things so easy for me and they also explained everything to me . The absolutely best place I have ever gotten a loan from.
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Working with the team here has been one of the top experiences I would recommend to anyone looking to buy a home. They truly made us feel like family throughout the whole process from working extra to help us close early, to hunting down insurance, and managing every bit of the process from start to finish. They even sent our dog a welcome package to congratulate us on our purchase. This was my first home purchase and I was definitely uneducated on the process and very nervous but the team here made everything go smoothly and helped me through every bit of the process. I could not recommend them highly enough to explain how well it all went.
You did not honor my 100 disability on taxed exemption. I would have never purchased this house if I knew I was gonna run into this problem.
Response from Veterans United
Hi Emmanuel,
Hearing that you feel your 100 percent disability tax exemption was not honored is incredibly concerning. I can understand how upsetting it would be to believe you were eligible for a benefit and then face an unexpected issue after purchasing your home. That kind of surprise can feel overwhelming, especially when it impacts your long term financial planning.
Property tax exemptions for disabled Veterans are typically handled at the state or county level after closing, and the requirements and timelines can vary depending on location. That said, you should have felt fully informed about how that process works and what to expect. If anything was unclear or miscommunicated, I want to understand why.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your situation in detail. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day to messages received after hours. I’d appreciate the opportunity to walk through this with you.
Sincerely,
Claire S., Client Relations Manager
Everyone was super helpful and friendly. They were able to walk me through what to do and what to expect. First time buying a home and will definitely use them again!
Steven and Anna were so great, they helped me with everything I needed
