Awesome
I had the best experience with my team. I asked a lot of questions, every question I asked I received an answer, No question was to big or to small. They kept me informed and up-to-date through the whole experience. If we decide to purchase again we will use Veterans United every time.
My team was great and got ahold of me when they needed and answered my questions thoroughly.
Awesome
If anyone is looking to buy a home veterans should be the first people you should call, they are Aces in my book! It's been a long road with COVID and all but veterans was there all the way I would like to give thanks and praise to my real estate agent Kelsey for all she did and the lawyers who got the paperwork straightened out in the end, Jose and John you guys were very helpful and listened to all my worries thanks to everyone for your help. Yours truly, Daniel Boudreau.
Brandon Vair is the 10-plus in our book. Not only did he answer our lengthy questions, but he politely and kindly put our minds at ease for this life-commitment to a home!! I would wholeheartedly recommend him for any "stage of life" person buying a home. To say the least, this was a most complex Loan Application and he was a fine teacher!! He is educated, patient, kind and enthusiastic. It was an absolute pleasure to have him in our corner at this late stage of closing documents. Brandon, thank you so very much!!! Sharyn Jones and Eric Miles
Communication between underwriters and loan officers seem poor.
Underwriters seem to require arbitrary documentation.
Response from Veterans United
Hi Michael,
I’m sorry this was your experience. When communication feels disconnected and documentation requests seem unclear or unnecessary, it can be frustrating and time-consuming. That’s not how the process should feel, and I appreciate you sharing this feedback.
If you’re open to it, our Client Advocate team would be glad to listen and look into what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Fahad was extremely professional and provided outstanding customer service plus he was always available to address all our questions and concerns
I really enjoy the experience love and professionalism veteran United loan team if I had to refer this to anyone or anybody almost definitely refer veteran United loan services to anyone who looking for a great loan service and great loan needs especially like to get things out too Nate Alexander and my realtor Mr English better known as Lee thank you all so much I truly enjoy this experience
From start to close the team that was assigned to me was very patient and encouraging and always understood the situation that I was in with my wife in the end it was 10 out of 10 would recommend and use again for another loan
I honestly thought going in to this it would be over whelming but our lean team was amazing and helped us through every step. If you need a little extra help getting credit where it needs to be they will help you figure out what to do.
The team was awesome! This was the first time I bought a house, and being active duty I wasn’t able to get away to see it. The team made it super helpful and provided me everything to enable a smooth and seemingly stress free move.
